You have the option to cancel your purchase within 14 days of receiving the goods. For hygiene reasons, we cannot accept returns for opened and/or used goods such as soaps, lip balms, hand creams and shaving products.

Email us at info@petiteviolette.com with a description of the goods you are returning and why. If the return is accepted under these terms and conditions, we will send you an email with a return-ID number and further information/instructions. Do not return any goods without a return-ID number. Please note that you must pay all return shipping costs and that the original delivery charge and return shipping costs will not be refunded.

When we receive your returned goods, we will check the goods and refund the value of the returned goods (excluding original delivery charge) to you. Should the goods be used or in unacceptable condition we reserve the right to reject the return and return the goods to you. We will email you when the return is inspected and approved/rejected. Goods returned by cash on delivery methods will not be accepted by us.

The vintage goods available for sale on our website are used goods and therefore display signs of age and use. Please look carefully at all photos and always read the description – we do our best to provide an honest and detailed description. If you are still not sure, just send us an email and we will answer any additional questions you have.

Claims / Damage:

Please contact us at info@petiteviolette.com within 14 days from receipt of delivery of any goods, if the goods do not meet your expectations or if the order has been wrongly dispatched.

If upon receipt of the order an item has been damaged during transport or broken, you should immediately notify us and you should also immediately notify the shipping agent. Please retain the packaging.

All enquiries: info@petiteviolette.com